Privacy Policy

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Florence Park Trading Pty Ltd


Florence Part Trading Pty Ltd owns and operates For most purposes, the site and the company are considered the same entity. When you deal with one, you deal with both.

Privacy Policy


Florence Park Trading Pty Ltd regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Florence Park Trading Pty Ltd users, and conforms to Internet privacy standards and the Privacy Act 1988 (Cth) Australia.

Florence Park will never share any of your personal details with any person nor entity without first seeking your permission, and without you subsequently granting that permission to do so. In a nutshell, Florence Park will not spam you!

If you have questions or concerns regarding this statement, you should first contact John Knight at +61 7 4041 6371 between 08:00 and 18:00 Australian Eastern Standard Time (GMT +10) Monday to Friday

Collection of Information

In order to use the Florence Park Trading Pty Ltd ( website, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.

Any information collected by Florence Park Trading Pty Ltd is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collection Information

Any details collected from Florence Park Trading Pty Ltd customers is required in order to provide you with our products and/or services, and a high level of customer service.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at

Florence Park may store your information in hard copy or electronic format, in storage facilities that Florence Park own and operate ourselves, or that are owned and operated by our service providers. Florence Park takes the privacy and security of your information seriously and Florence Park are committed to maintaining the security of your information under our control.

All electronic records are on machines that have daily security checks and upgrades.

In the event that either or both of these 3rd parties have a security breach it is entirely the responsibility of those parties who were breached to remedy and compensate you. By using our products and or services you agree not to sue nor pursue, nor to slander Florence Park and or any of its trading entities or managers or employees.

Florence Park accepts no responsibility in the event of a breach (E.G. D.O.S. but not limited to D.O.S.) on your machines, including but not limited to Desktop Computers, Tablets, Phones, and other devices if that breach can be traced to Florence. Park, or its entities, be we a source or intermediary step in the breach.

Clients who are found to have been a willing part of a breach will be struck from the customer list, never to be a customer again of these nor any future business’s owned by Florence Park, any and all payment plans will be terminated.

Staff who are found to be knowingly or unknowingly part of a breach will be subject to instant dismissal and denied further access to the business, is assets and resources, programs and privileges, and will be prosecuted to the fullest extent of the law in keeping with Privacy Act 1988 (Cth), the Australian Fair Work Ombudsman(Cth) and the Criminal Code 1899 (QLD).

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at .


If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.


Florence Park Trading Pty Ltd uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails.

If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

Florence Park Trading Pty Ltd may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose. Florence Park Trading Pty Ltd does not share any information with third parties for any unknown or unrelated uses.


We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, a link available from the menu system on the home page and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Florence Park Trading Pty Ltd Security Policy

Florence Park Trading Pty Ltd uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by Florence Park Trading Pty Ltd or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
  • eWAY is an authorised third party processor for all the major Australian banks.
  • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Commonwealth Bank of Australia

For more information about eWAY and online credit card payments, please visit

Delivery Policy

Digital Delivery

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address).

We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your software/license/access code via an email within 3 business hours. 08:00 – 18:00 AEST (GMT+10) Monday to Friday, not including Australian Public Holidays.

If you wish to query a delivery please contact us at

Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase we will give you a 30 day money-back guarantee from the time you receive the goods. Please email us at within that time if you are not satisfied with your purchase so that we can resolve any problems.

If you have any enquiries regarding this document and the payment services offered by eWAY please visit our website at